LEGAL WARRANTY OF CONFORMITY
(pursuant to EU Directive 2019/771 and National Consumer Law)
The Legal Warranty of Conformity is provided under European and national legislation to protect consumers. All products purchased on our website by private customers (acting for purposes outside their trade, business, or profession) are covered by the legal warranty.
Duration and Seller’s Liability
The seller is liable to the consumer for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years from that date.
- Presumption of conformity defect: if the defect becomes apparent within 1 year of delivery, it is presumed (unless proven otherwise) to have existed at the time of purchase.
- Statute of limitations: legal action to enforce defect claims expires 26 months after delivery of the product.
Consumer Rights
In the event of a lack of conformity, the consumer is entitled to have the product brought into conformity free of charge, through the following remedies:
1. Repair or Replacement: the consumer may freely choose between repair and replacement of the product, unless the chosen remedy is objectively impossible or imposes disproportionate costs on the seller compared to the alternative.
2. Price Reduction or Contract Termination: the consumer is entitled to a proportional price reduction or a full refund via contract termination in the following cases:
- Repair or replacement is impossible or excessively burdensome;
- The seller has not completed the repair or replacement within a reasonable timeframe;
- A defect appears despite the seller's attempt to remedy it;
- The defect is serious enough to justify an immediate price reduction or termination of the contract.
Note: The consumer is not entitled to terminate the contract if the lack of conformity is minor.
How to File a Warranty Claim
If you receive a defective or non-conforming product, you can initiate a warranty claim by following these steps:
1. Contact our Customer Care team via our online form or by emailing info@apgcycling.com;
2. Provide a brief description of the issue, attaching photos or videos of the defect where possible;
3. Include your order number and proof of purchase (order confirmation, receipt, or invoice).
Our team will process your request as quickly as possible and provide instructions on how to return or replace the item.
HARMONISED NOTICE ON THE LEGAL GUARANTEE OF CONFORMITY
