Restituzione e annullamenti
You have 30 days to request the return of any item.
For an item to be considered eligible for return, it must be in the same condition in which it was purchased, without having been used or washed, and with the original label attached. To initiate a size exchange or return procedure, please access the following link by filling in the text fields with your order ID and the email address used for the purchase: https://returns.itsrever.com/alecycling
You can also proceed with the return in your personal area, in the My Returns section.
*Please note: After completing the return process you will receive an email with 2 PDF attachments;
- The first PDF is the label to be affixed on the parcel
- The second PDF is the return document to be placed inside the parcel
PACKAGES THAT DO NOT HAVE THE RETURN DOCUMENT INSIDE THEM WILL NOT BE PROCESSED
Logistical information regarding your return:
- Returns of orders from Italy have a cost of 4€ per refund.
- Returns of orders from the rest of the EU have a cost of 10€ per refund.
- Returns of orders outside the EU have a cost of 25€ per refund.
- Product changes are completely free of charge in Italy and the EU. Extra EU the cost is 25€.
If you have any doubts or questions, please send an e-mail to: help@itsrever.com
For an item to be considered eligible for return, it must be in the same condition in which it was purchased, without having been used or washed, and with the original label attached. To initiate a size exchange or return procedure, please access the following link by filling in the text fields with your order ID and the email address used for the purchase: https://returns.itsrever.com/alecycling
You can also proceed with the return in your personal area, in the My Returns section.
*Please note: After completing the return process you will receive an email with 2 PDF attachments;
- The first PDF is the label to be affixed on the parcel
- The second PDF is the return document to be placed inside the parcel
PACKAGES THAT DO NOT HAVE THE RETURN DOCUMENT INSIDE THEM WILL NOT BE PROCESSED
Logistical information regarding your return:
- Returns of orders from Italy have a cost of 4€ per refund.
- Returns of orders from the rest of the EU have a cost of 10€ per refund.
- Returns of orders outside the EU have a cost of 25€ per refund.
- Product changes are completely free of charge in Italy and the EU. Extra EU the cost is 25€.
If you have any doubts or questions, please send an e-mail to: help@itsrever.com