Shipping and delivery
Important notice
Please note that, due to reduced staffing levels during the summer break, orders placed between 10 August and 21 August may experience delays in processing and dispatch. Our customer service team may also take longer than usual to respond to enquiries received via the contact forms and at our info email address. We apologise for any inconvenience and thank you for your understanding and patience. Our team will resume normal operations from 24 August.
A. Delivery: time and place
Shipments are made via one of the following couriers: FEDEX, GLS or DHL and at the costs set out in the following paragraph Shipping costs:
Our company ships products from Monday to Friday and within a maximum of 5* working days from receipt of order. Delivery times below are in addition to shipping times. We do not ship on specific holidays.
EUROPE
Continental Italy and Islands: Delivery 1 to 3 working days
Austria, Belgium, Bulgaria , Croatia, Denmark, Estonia, France, Germany, Continental Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary: Delivery within 2 to 6 working days
Albania, Andorra, Belarus, Bosnia and Herzegovina, Vatican City, Finland, Gibraltar, Guernsey, Iceland, Isle of Man, Åland Islands, Faroe Islands, Jersey, Liechtenstein, North Macedonia, Malta, Moldova, Monaco, Montenegro, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine: Delivery 2 to 6 working days
REST OF THE WORLD
UK and Switzerland: Delivery within 1 to 4 working days
Norway: Delivery within 2 to 5 working days
RAS of Hong Kong, Colombia, Israel, Argentina, Bolivia, Brazil, Chile, Paraguay, Peru, Uruguay, Venezuela, Bangladesh, Philippines, India, Kuwait, Oman, Pakistan, Sri Lanka, Thailand, Vietnam: Delivery within 2 to 6 working days
Japan, Singapore, USA, Australia, Bahrein, Canada, Malaysia, New Zealand, Qatar, Saudi Arabia, South Korea, Taiwan, United Arab Emirates, South Africa, Azerbaijan, Indonesia, Kazakhstan, Uzbekistan, Belize, Costa Rica, El Salvador, Jamaica, Guatemala, Honduras, Mexico, Nicaragua, Panama, Dominican Republic, Kyrgyzstan, Turkmenistan: Delivery within 3 to 5 working days
B. Staggered deliveries
Where possible, our company delivers all ordered items in one instalment. Our company reserves the right to stagger the delivery of the order, for example, if certain items on the order are unavailable or production is delayed. In the case of staggered deliveries, our Company will inform you by email to the email address you provided when placing your order. No additional delivery costs shall be charged.
C. Checks on delivery
Upon delivery, it is recommended to check the integrity of the packaging. If the products are damaged, please do not accept the delivery. In the event of non-delivery due to rejection of customs charges (local VAT and possible duties) required by the importing country, any costs incurred by us in returning the goods will be deducted from the refund. Once the packaging arrives at customs, Alé cycling is not responsible for any delays or non-delivery.
D. Shipping costs
Any customs duties shall be borne by the customer.
EUROPE
Mainland Italy and Islands: Shipping 5,00€ / Free shipping from 50,00€
Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands (Netherlands), Poland, Slovenia: Shipping 7,00€ / Free shipping from 100,00€
Bulgaria, Croatia, Estonia, Continental Greece, Ireland, Latvia, Lithuania, Portugal, Czech Republic (Czechia), Romania, Slovakia, Spain, Sweden, Hungary: Postage 10,00€ / Free shipping from 100,00€
Norway, Switzerland: Shipping costs €15.00 / Free shipping from €100.00
Albania, Andorra, Belarus, Bosnia and Herzegovina, Vatican City, Finland, Gibraltar, Guernsey, Iceland, Isle of Man, Åland Islands, Faroe Islands, Jersey, Liechtenstein, North Macedonia, Malta, Moldova, Monaco, Montenegro, San Marino, Serbia, Svalbard And Jan Mayen, Switzerland, Ukraine: Shipping €25.00 / Free shipping from €200.00
REST OF THE WORLD
Japan, Singapore, USA: Shipping costs €15.00 / Free shipping from €150.00
United Kingdom: The order will only be processed if the minimum amount of 170€ is reached. Shipping is free of charge.
Australia, Bahrain, Canada, Malaysia, New Zealand, Qatar, Saudi Arabia, South Korea, Taiwan, United Arab Emirates, South Africa, Azerbaijan, Indonesia, Kazakhstan, Uzbekistan, Belize, Costa Rica, El Salvador, Jamaica, Guatemala, Honduras, Mexico, Nicaragua, Panama, Dominican Republic, Kyrgyzstan, Turkmenistan: Shipping costs €20.00 / Free shipping on orders over €200.00
Hong Kong SAR, Colombia, Israel, Argentina, Bolivia, Brazil, Chile, Paraguay, Peru, Uruguay, Venezuela, Bangladesh, Philippines, India, Kuwait, Oman, Pakistan, Sri Lanka, Thailand, Vietnam: Shipping costs €40.00 / Free shipping on orders over €250.00