Frequently Asked Questions

Here are the answers to the most frequently asked questions about custom clothing projects. If you have a question that isn't answered here, contact us, we’ll be happy to help.

How can I modify an order that has already been placed? + −

Custom orders cannot be modified after confirmation. If the Club Store is still open, you can cancel or modify your order by contacting alecustom@apgcycling.com. If the Store is closed, you will need to contact the Team President or our customer service department at the following email address: alecustom@apgcycling.com. Please note: if your order is already in production, modifications will no longer be possible.

What is the estimated delivery time for customised orders? + −

Once the Club Store order window has closed, all orders received will be sent to production. After the kit has been produced, we will check its quality before proceeding with the processing of individual orders. Orders will be shipped approximately 45 days after the Store closes. For further updates on delivery times, please contact your Team President or our customer service department at alecustom@apgcycling.com.

How to report a problem or defect in the customised kit? + −

If you find any defects/problems with your personalised kit, please contact your Team President directly or write to alecustom@apgcycling.com. Our customer service team will be happy to assist you and handle your request as quickly as possible.

Can I return or exchange items from my order? + −

Due to the customised nature of the kit, returns or exchanges are not possible, except in the case of manufacturing defects. In such cases, we will consider repair, replacement or refund. For further questions, please contact your Team President or our customer service at alecustom@apgcycling.com.

When will my order be processed? + −

Once orders have been processed and the kit has been produced, we will check the quality of the kit before processing individual orders. Your order will be shipped approximately 45 days after the Store closing date.

Can I use the discount code to purchase Club Store products? + −

No, the newsletter subscription discount code cannot be used for products that are already discounted or personalised in the Club Store.