Restituzione e annullamenti

You have 30 days to request the return of any item.

For an item to be considered eligible for return, it must be in the same condition in which it was purchased, without having been used or washed, and with the original label attached. 

 

*Please note: After completing the return process you will receive an email with 2 PDF attachments;
- The first PDF is the label to be affixed on the parcel
- The second PDF is the return document to be placed inside the parcel
PACKAGES THAT DO NOT HAVE THE RETURN DOCUMENT INSIDE THEM WILL NOT BE PROCESSED

To initiate a size exchange or return procedure, please access the following link by filling in the text fields with your order ID and the email address used for the purchase: https://returns.itsrever.com/alecycling

Logistical information regarding your return:
- Returns of orders from Italy have a cost of 4 € per refund.
- Returns of orders from the rest of the EU have a cost of 10 € per refund.
- Returns of orders from Switzerland, Norway and the UK have a cost of 15 € per refund.
- Returns of orders from outside the EU have a cost of €25 per refund.
- Product exchanges are: completely free in Italy and EU; in Switzerland, Norway and UK the cost is €5; Extra EU the cost is €25.

If you have any concerns or questions, please contact our Customer Care